Return and Refund Policy
At Shree Ganapati Bhandar, we take great care in delivering high-quality dry fruits to your doorstep. Due to the perishable nature of our products, we follow a strict but fair return and refund policy to ensure food safety and customer satisfaction.
Returns
We only accept returns if:
- The product delivered is damaged, expired, or incorrect.
- You notify us within 24 hours of delivery with photo/video proof of the issue.
To be eligible for a return:
- The item must be unused, unopened, and in the same condition as received.
- It must be in the original packaging.
- Return requests must be sent via email to shreeganpatibhandar@gmail.com or WhatsApp at 6290248757 with your order ID and images.
We do not accept returns for:
- Change of mind
- Opened or tampered packages
- Products purchased during promotions or discounts (unless damaged)
Refunds
Once your return is approved and inspected, we will notify you of the status via email or WhatsApp.
If approved:
- Refunds will be processed within 5–7 business days.
- The amount will be credited back to your original method of payment.
No cash refunds.
In certain cases, we may offer a replacement or a store credit if preferred.
Shipping Costs for Returns
- If the return is due to our error (wrong item/damaged product), we will cover the return shipping.
- If the return is not due to our error, shipping charges are non-refundable.